Returns & Refunds
Returns &
Refunds
If something is not right with your order, our team is here to help. Contact RoadCircuit before sending an item back so we can review your request and provide the appropriate return instructions.
Keep your order details, product packaging and relevant photos available when contacting us. This helps us review your request efficiently.
Support that keeps things straightforward.
Returns can involve different circumstances, from a product arriving in an unexpected condition to an order that simply needs additional review. Starting with our support team allows us to understand what happened and guide you through the appropriate next step.
Please do not send a product back without return instructions from RoadCircuit. Return eligibility and the next steps may depend on the item, its condition and the details of the original order.
How to start a return request.
A simple four-step process keeps your order information and return details together from the beginning.
Contact our team
Send us your order details and a short explanation of the reason for your return request.
Share the details
If the item arrived damaged, incorrect or has another visible issue, include clear photos when possible.
Wait for instructions
Our team will review the request and provide the applicable return information before anything is sent back.
Return as directed
Follow the instructions provided by RoadCircuit and retain any shipping or tracking information related to your return.
Before Returning an Item
Keep the product and order details together.
Retain the product, included accessories and available packaging while your request is being reviewed. Having the complete order available can make it easier for our team to understand the situation and provide accurate instructions.
Product Condition
Handle return items with care.
Until your request has been reviewed, keep the item protected from unnecessary wear, modification or damage. Where applicable, keep accessories and components together so the returned product can be reviewed in the condition received.
What to know before you send anything back.
Every request is reviewed using the information associated with the order. Contacting us first helps prevent items from being returned without the correct instructions.
Contact us first.
Return eligibility can depend on the product, its condition and the circumstances of the request. Our team will review the order before providing return instructions.
Document what arrived.
If an item appears damaged, incorrect or incomplete, contact us with your order information and clear photos of the product and packaging when available.
Use the instructions provided.
Do not send an item to an address unless it has been provided or confirmed as part of your return instructions. Keep available tracking information after shipment.
Approved refunds follow review.
When a refund is approved, it is processed to the applicable original payment method. The time for funds to appear can vary depending on the payment provider or financial institution.
Returns, without the guesswork.
These answers cover the first steps for common return and refund situations. For an order-specific question, contact our team directly.
How do I start a return request?
Contact RoadCircuit with your order details and the reason for your request. Please wait for our return instructions before sending the product.
What should I include when contacting support?
Include the identifying information for your order, the item involved and a clear description of the issue. Photos can be helpful when the request involves visible damage, an incorrect item or missing components.
What if my order arrived damaged or incorrect?
Keep the product and packaging available and contact us with clear photos when possible. Our team will review the information and provide the appropriate next steps.
Where should I send a return?
Only send a return using the destination and instructions provided by RoadCircuit for your request. Do not mail an item back without receiving return instructions first.
How are approved refunds processed?
Approved refunds are processed to the applicable original payment method. After processing, the time required for the credit to appear can depend on the payment provider or financial institution.
Tell us what happened with your order.
Our team can review your return or refund question and provide the next steps based on your order details.
Email: info@roadcircuit.lol